Acclimate

To minimize the expansion or contraction of your hardwood floor, it is recommended that the building should be well ventilated and relative humidity level maintained between 30% - 50% at all times. Before you begin, painting, plastering and cement work must be completely dry. It is strongly recommended that the wood be left to acclimatize at a temperature between 65 °-75 °F (18 °-24 °C) for a period of at least 48 hours at a relative humidity level between 30%- 50%

Sub-Floor a Must

Seasons and NorthPlank® hardwood floors are recommended for installation over a wood sub-floor and not directly on concrete surfaces. Wood sub-floors must be prepared as recommended in the Seasons installation guide, and as per recognized trade techniques. Improper sub-floor preparation may result in moisture-related problems not covered by our warranty.

Pre-assembly Highly Recommended

No two pieces of wood are identical. We recommend that you first pre-assemble the boards to determine appropriate color and shade mix. Flooring boards should be pulled from at least two to three different boxes at the same time to ensure an even mix of color and character. Both the buyer and installer should inspect all flooring before permanent installation, to approve its color, finish and overall quality. The buyer should approve the layout prior to final installation. Minor differences between color samples and the installed floor are normal and are not considered defects.

Wood is a natural product

Each piece is unique. Wood is a natural product whose characteristics include minor color variations, grain variations, knots and mineral streaks which are not considered defects. Given that wood is a product of nature, minor quality variations of up to five percent (5%) of the total square footage purchased are not covered by this limited warranty (as per industry standards). Should an individual piece be doubtful as to grade, manufacture or finish, the piece should not be installed.

Seasonal Shrinkage & Expansion

Seasonal shrinkage & expansion are common in wood flooring it is not a flaw or due to an installation problem. Variations occur because wood contains moisture whose content will vary depending on the surrounding environment. This is why relative humidity in the home should be 30 to 50% at all times.

In winter, heating systems are turned on and doors and windows kept closed which dries the air causing the wood to shrink and gaps to appear between boards. The use of a humidifier can help reduce this effect. In the summer when moisture fills the air again and is absorbed back into the wood, expansion occurs and wood floors return to their original state.

Regular Care Essentials

  • Sweep or vacuum regularly
  • Apply a hardwood floor cleanser directly on the mop and not on the floor
  • Never use wax, oil-based soap or other household cleansers. They may dull the finish or leave a damaging oily film. Plus, these products can make the floor slippery and harder to maintain... and harder to redo without in-depth sanding and complete refinishing
  • Never allow any liquids to remain on the floor
  • Glue felt pads to the legs of furniture and chairs to avoid scratching
  • Do not wear high-heel shoes on hardwood floors